What is your data trying to tell you? ResponseTek allows you to collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve your customer experience in real time.
We provide real-time analytics and insights to help you make data-driven decisions across your entire organization, allowing you to optimize experiences, services, and processes across the whole customer journey.
We enable a two-way exchange with customers that saves and retains at-risk ones in real time and empowers your employees to deliver exceptional customer experiences.
Our ongoing tools and support strategies enable you to develop long-term, meaningful relationships with your customers.
Our balanced services deliver the perfect blend of self-service tools and full-service program support. We take care of the complex enterprise elements of your program whilst enabling you to take control of simple changes and survey creation. We work with you as your partner on your CX journey; providing you with program health checks, best practices and benchmarks, program management and support.
To build a relationship, you have to know your customers inside out: understanding them as customers, individuals and as members of attitudinal and behavioral tribes. We allow you to capture the voice of your customer on any device, in any language, at every touchpoint. As experts in highly personalized transactional surveys, we give customers the power to express opinions in quick and efficient formats, resulting in survey response rates that can reach up to 48%.
ResponseTek enables additional listening via advanced text analytics, sentiment analysis and social media so you can build a complete view of the customer experience across your organization.
Identify where brand loyalty is gained or lost with powerful analysis and reporting tools, transforming feedback into insights. Explore reports, dashboards and scorecards, and put customer feedback at the center of your business.
Access trends and macro reports at the line of business or division level, or drill right down to the customer or employee level to review individual feedback. No matter what you want to discover, you’ll have real-time knowledge at your fingertips
Our model delivers performance management tools to understand how services impact delivery of the brand promise, and integrated action management to help you consistently exceed customer expectations.
Turn your employees into some of your biggest brand fans; working hard to deliver the experience your brand promises. With direct access to feedback and insights from customers, the frontline becomes more engaged, and team leads gain immediate opportunities for training and coaching based on the Voice of the Customer.
Create a continuous two-way dialogue with your customers, from closing the loop and remedying poor customer experiences to reaching out to your strongest supporters to learn about positive experiences. Triggered alerts and actions ensure no customer follow-up is forgotten or missed.
When you make each experience truly personal—tailored to each individual based on deeper, richer, more actionable insight—you get better results. Our highly personalized approach enables more effective targeting for your promotions and offers, allowing you to save at-risk customers and reward the loyal, turning them into brand advocates through relevant and resonant referral offers.