Reader FAQs

Get answers to the most commonly asked reader questions.

We invite you to explore our “How To” videos.

Overview of the Digital Replica Edition

Explore a video overview of the Olive Digital Replica Edition.

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How to print the crossword puzzle

How to print the crossword puzzle or other objects in the Olive Dynamic Newsstand.

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Olive Dynamic Newsstand Page Navigation

How to navigate pages using the Olive Dynamic Newsstand.

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If you are trying to resolve a problem with your newspaper or your subscription, please contact your newspaper’s publisher directly.

QUESTION

I'm a publisher. How do I know if this is a production related problem?

Answer: If you are a publisher: Click here to check if this is a Production Related Problem.

QUESTION

Are you an end user/reader?

Answer: If you are using Olive products to read your newspaper and/or magazine you are likely an end user. Also, if you do not make payments to Olive for your subscription content but rather to a newspaper and/or magazine publishing company, you are most likely an end user.

Olive generally does not provide direct end user support (although you may find helpful information in the below FAQs). Please contact your newspaper and/or magazine’s customer service directly; contact format will vary but can usually be found on the newspaper/magazine web site.

QUESTION

Why am I not seeing Olive Dynamic Newsstand (ODN) as I expected?

Answer: Most likely this has to do with your browser settings

  • On Windows, please check your security settings. Any setting higher than the default setting could be causing problems.
  • If you are using a non-HTML5 compatible browser (such as IE9), you are being redirected to a support page encouraging update. ODN requires HTML5 compatible browser.

QUESTION

What Web browsers are supported?

Answer:

  • Current versions of Safari, Chrome, Firefox are recommended
  • Internet Explorer 10 and up
  • IE9 and lower versions, Safari on Windows, and Opera will be directed to update the browser.

QUESTION

How do I turn to the next page?

Answer: On any device, you can click the tabs with arrows. They are on the left and right side of the window.

You can also swipe left and right on a touchscreen or using your mouse.

Please see the How To Navigate Pages in ODN video for a demonstration of these options.

QUESTION

Where’s my table of contents/section tabs? How do I jump to a section?

Answer: The “Ads” button at the left opens a Table of Contents. Select any section and article to jump to it. Click “X” to close.

In addition, at the bottom of the window, there is a breadcrumb menu showing you what section and story you’re in. Tap/Click the section or story name to select a section from the list, or another story within the active section to move there.

QUESTION

How do I zoom and scroll/move the news page?

Answer: On a desktop or tablet, you can use your mouse to click and drag, or use the mouse-wheel to scroll the news page. To magnify, you can use the zoom-in/out buttons on the toolbar or single-click anywhere on the page.

On a tablet or smartphone, tap and drag to move the page, pinch/zoom in magnify in or out.

QUESTION

How do I bring up the story view? When I top the story, all it does is zoom in on the page?

Answer:

  • a single tap/click will zoom in or out on a page
  • a double-tap/click will open the story view

QUESTION

How do I print out my crosswords/story/photo?

Answer: Double-click on the article or crossword to open it in a printable window view, then select the “print” icon on the top right corner. You can also use the crop tools to crop it out of the layout.

Please see the How To Print the Crossword Puzzle video for a demonstration of these methods.

QUESTION

How do I download the edition, a page, or part of a page as a PDF?

Answer:

  • To download the entire edition: While on any page, tap/click the download button and select the ‘Download PDF’ The time to download and size of the PDF will vary with edition size and number of pages.
  • To download a page or part of page, go to that page, tap/click the download button and select the ‘PDF crop’ button.
  • Drag the selection box around the entire page, or just the story you want, and then tap/click Get PDF

QUESTION

How can I read the paper without an internet connection?

  • To go offline immediately, click “Save” then “Go offline.” If you have not saved the paper already, you will be asked to download it. After it is finished downloading, the e-Edition will go into “online mode.” To go online again, click “Save” then “Go online.”
  • To save the paper for later reading in your browser, click “Save” then “Save issue”. The paper will be saved in your browser, available for reading even without internet connectivity.
  • If you are on a tablet or phone and your browser does not have a large enough browser cache, you can also save the entire paper for later by clicking “Save” then “Download PDF”. The paper will open in your device’s PDF reader rather than the browser.

QUESTION

Can I navigate between articles?

Answer: Yes. Once in the article level view, you can click the arrow buttons to see the previous and next articles, respectively Also, if you’re reading on a widescreen monitor, you can also choose from a list of stories in that section in the right-side panel.

QUESTION

Can I share stories?

Answer: Yes. Look for the share buttons on the article level pages. You can share via email, Facebook, and Twitter.

QUESTION

Does the e-Edition update throughout the day?

Answer: The e-Edition presents the daily edition newspaper as it was printed and may include some e-Edition only sections and pages. Occasionally, we may publish sections, editions or multimedia. enrichments later in the day.

The left-hand rail will provide updated headlines, by section, throughout the day.

QUESTION

Can I change the font size in the article view?

Answer: Yes. On the article view, you can increase or decrease font size using the font size icons, or on tablets and phones you can pinch/zoom to resize.

In the replica view you can zoom in and out by either single clicking or by using the zoom controls in the main menu bar. On mobile devices you can pinch/spread to zoom in and out.

QUESTION

I don’t like the newspaper replica view on my phone. Is there another option?

Answer: Yes. You can change to a grid view of articles by clicking the “Dynamic” view or switch to a list or newsfeed view by clicking on the “Digest” button in the toolbar.

  • The left column shows a thumbnail of the newspaper page
  • The right panel shows the headlines and lead in text for the stories on the page.
  • Click on any headline or article text to open the article.
  • Once clicked, the article appears in a website format. Other headlines in the section appear in the right panel (on desktop and large tablets in landscape view).
  • The article is “on top” of the headline list – Click the X at the upper right to close the article and the “View on Page” in the upper left to see the article where it appeared in the paper.

QUESTION

What is the right panel in the article view?

Answer: Once a section or article has been selected, the right panel displays a list of all the articles in the section. If the screen size is small (such as on a phone), the right panel is collapsed automatically.

QUESTION

What is the right or left panel in the other views?

Answer: This panel is for advertising and supplemental content such as Table of Contents, links to other publications, news feeds and more.

The section can be collapsed by clicking the X in the top of the panel. If the screen size is small (such as on a phone), the right panel is collapsed automatically.

The panel can be reopened by clicking the transparent “TOC” or “Updates” button at the far right or left.

QUESTION

What do all the buttons in the toolbar do?

Icon Description
Dates This is the Back Issues icon. Lists available e-Edition back issues with links to each one as well as provides a link to our archive.
Circulars Allows subscribers to access grocery coupons and weekly ad inserts.
Help Links to FAQ
Options Allows you to choose the preferred settings for default display. The view selected takes e􀃗ect on your next login.
Print Prints out the paper. Allows you to select the whole paper (default) or a range of pages for printing.
Smaller Zoom out – Shrinks the newspaper view so that more of the page is visible.
Larger Zoom in – Enlarges the newspaper view.
View Allows you to select how the page is displayed: Fit to width, 􀃒t to height, full-screen, and 2-page view. This is only available in Replica. The icon in the toolbar re􀃓ects your current view.
Download There are 3 download options:

·      Go Offline – Disconnects the app from internet/data. Will ask you to save issue first if the paper has not been downloaded yet. Links will no longer be clickable and digital advertising will be obscured (preventing click through)

·      Save for Offline – Downloads paper for offline reading, saves in browser.

·      Clip Page – Allows you to draw a box around a part of the current page and saves the selection as a PDF file.

QUESTION

I'm using the Olive iReader application (native iPad app). How do I clear my cache or log out?

Answer: To log out of the iReader app on your iPad, or to clear cache, do the following:

  1. Go to iPad Settings
  2. Find the app in the list on the left and select it
  3. In the right-hand pane, set “Enable sign out” to “on”
  4. Launch the app
  5. Go to Recent Issues
  6. To Clear Cache (delete old stored editions, etc.), tap in the lower left corner until you get a popup that says, “Clear Cache?” Hit “Clear”; the app will close
  7. To Sign-out, tap in the lower right corner until you get a popup that says, “Sign Out?” Hit “Sign Out”; the app will close
  8. Restart the app
  9. You can also change the number of issues stored in the iReader app from the iPad settings.