Publisher FAQs

Is your problem production-related?
If so, please email production at Daily.Production@olivesoftware.comor Newspaper.Production@olivesoftware.com (as assigned to you in implementation) with a description of the problem. Response via email is typically within an hour.

Examples of possible production problems:

If there is a problem in anything highlighted in red in the below image, it is typically a production issue:

  • Content links/URLS are bad
  • Wrong articles appear in the article window when an article is clicked
  • Textual spacing issues (added or missing spaces in words, et)
  • Resolution issues
  • Missing pages/sections
  • Missing image/text content
  • Missing output channels
  • Wrong edition appears, including late posting (still seeing yesterday’s edition)

If there is a problem in anything highlighted in red in the image, it is typically a production issue.