Customer Experience

Be the Most Trusted and Loved Brand in your Industry with the Cardinal Mark Customer Experience Solution

Give customers a quick and easy way to share their feedback with your business, bridging the gap between your company’s brand promise and the actual experience delivered by employees. Our Customer Experience Solution includes three products customers can select from.

Voice of Customer

Every customer has the right to be heard. Capture the voice of your customer on any device, in any language, at every touchpoint. Automatic analysis and reporting connect customer insight with every part of your business. With direct access to feedback and insights from customers, the frontline becomes more engaged, and team leads gain immediate opportunities for training and coaching based on the Voice of the Customer.

Voice of Employee

Your employees live the reality of your business every day. Empower and engage them by giving them a voice. Capture feedback and ideas, measure engagement and satisfaction and constantly learn from your most important resource you have – your employees.

Listening Lab

A self-serve interface that empowers users to create and deploy ad hoc surveys in minutes, creating quick-fire tests and rapidly measuring results within their enterprise CEM program. Listening Lab extends surveys beyond the Customer Experience team to now involve departments such as Product Development, Market Research, Marketing, and HR to act on insights from customer feedback.

Get started today

To learn more and find out if Cardinal Mark Prime makes sense for other areas of your business, just connect with your primary Cardinal Mark contact, or reach us at success@cardinal-mark.com.